Jira Service Desk

Have Jira Service Management check the availability of the person responsible

A new support ticket has been created but your first line support engineer(s) doesn’t always know who’s usually involved with this customer and has to check if the person is available. Retrieving this information by asking around and checking calendar availability can be time consuming, especially now we’re all working remotely. By optimising and automating…

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Atlassian is accelerating our journey to the cloud

Cloud first Over the past few years, Atlassian has made it no secret that their focus is on becoming a ‘cloud-first company’. Atlassian is known for spending a significant amount of their resources on R&D. In the past few years, the majority of these investments have been made towards cloud-related development. Resulting in a lot…

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