Backup your Cloud

This blog will provide information on making a backup of your Atlassian cloud instance and how you can create a backup strategy that is complementary to what Atlassian provides. We will share key details about why this is still an important topic even in this era of Cloud computing. We will explain the difference between redundancy, and backups and why these are two completely different topics. And why these are important aspects.

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Have Jira Service Management check the availability of the person responsible

A new support ticket has been created but your first line support engineer(s) doesn’t always know who’s usually involved with this customer and has to check if the person is available. Retrieving this information by asking around and checking calendar availability can be time consuming, especially now we’re all working remotely. By optimising and automating…

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