Jira for lead management Our contact form on our website is redirecting e-mails to Jira, resulting in automatic ticket creation for new leads. This works really well, we create transparency within our organisation, we can assign people to leads and specify a lot more details to this potential customer. Have we served this customer before?…
A new support ticket has been created but your first line support engineer(s) doesn’t always know who’s usually involved with this customer and has to check if the person is available. Retrieving this information by asking around and checking calendar availability can be time consuming, especially now we’re all working remotely. By optimising and automating…
The automation rules that are created are becoming more advanced by the day. In this blog, we’ll be sharing some of these advanced rules for Jira Service Desk (JSD) that might help benefit you as well.
