This blog is about one of Atlassian most recent Jira products: Jira Product Discovery. It has already been in beta a few months ago but now it has been released to the public during Atlassian’s Unleash ( https://events.atlassian.com/unleash ) event.
In this blog, we will be detailing all the Interface changes between the DC and cloud instance of Jira. It’s specifically written for end-users, who do not have access to the project or administrative settings of Jira.
This blog is about one of the most popular ticketing systems in the world right now and its future. What are the chances that Jira will be around in the coming 5-10 years? And what the future of ticket processing could look like.
Jira for lead management Our contact form on our website is redirecting e-mails to Jira, resulting in automatic ticket creation for new leads. This works really well, we create transparency within our organisation, we can assign people to leads and specify a lot more details to this potential customer. Have we served this customer before?…
A new support ticket has been created but your first line support engineer(s) doesn’t always know who’s usually involved with this customer and has to check if the person is available. Retrieving this information by asking around and checking calendar availability can be time consuming, especially now we’re all working remotely. By optimising and automating…
Advanced Roadmaps is a feature in Jira Software that allows you to plan work across multiple teams and/or Jira projects in so-called Plans without affecting the issues in Jira until you have found “the holy grail” (reviewed the changes).
This blog is the cheatsheet!
This blog is for Jira administrators who lost a grip on the number of configurations in their instance.
Cloud first Over the past few years, Atlassian has made it no secret that their focus is on becoming a ‘cloud-first company’. Atlassian is known for spending a significant amount of their resources on R&D. In the past few years, the majority of these investments have been made towards cloud-related development. Resulting in a lot…
The automation rules that are created are becoming more advanced by the day. In this blog, we’ll be sharing some of these advanced rules for Jira Service Desk (JSD) that might help benefit you as well.
