Ontdek de nieuwste inzichten in de wereld van Atlassian
This blog is about one of the most popular ticketing systems in the world right now and its future. What are the chances that Jira will be around in the coming 5-10 years? And what the future of ticket processing could look like.
Jira for lead management Our contact form on our website is redirecting e-mails to Jira, resulting in automatic ticket creation for new leads. This works really well, we create transparency within our organisation, we can assign people to leads and specify a lot more details to this potential customer. Have we served this customer before?…
A new support ticket has been created but your first line support engineer(s) doesn’t always know who’s usually involved with this customer and has to check if the person is available. Retrieving this information by asking around and checking calendar availability can be time consuming, especially now we’re all working remotely. By optimising and automating…
Introduction Back in 2018, Atlassian introduced Atlassian Access for their cloud products. This blog gives you insight into what Atlassian Access is used for, how to implement it, and tries to summarise all the pitfalls, which are not available on the Atlassian website. Why now, I hear you ask? Well, the Atlassian Cloud is nowadays…
Advanced Roadmaps is a feature in Jira Software that allows you to plan work across multiple teams and/or Jira projects in so-called Plans without affecting the issues in Jira until you have found “the holy grail” (reviewed the changes).
This blog is the cheatsheet!
This blog is for Jira administrators who lost a grip on the number of configurations in their instance.
